Help from the people who build it.

Quick answers

I didn't get my sign-in code.

Check your spam or junk folder. A new code can be sent once a minute, so wait a minute before you ask for another. Still nothing? Email us from that address.

My sign-in code doesn't work.

Each code works for 10 minutes. If yours is older than that, ask for a new one and use it right away.

The person I sent a document to didn't get it.

Ask them to check their spam or junk folder. You can send a reminder from your Requests page, once a day per person. Check that their email address is spelled right.

Where is my finished PDF?

There is no Download button yet. ChatFill emails your finished PDF to you. Check your spam folder if you don't see it.

Voice isn't working.

Voice works in Chrome and in English only for now. Allow the microphone when your browser asks. Other browsers are still being tested.

How do I cancel my plan?

Open Manage plan in your account. If you pay through the iPhone app, cancel in your iPhone's Settings: tap your name, then Subscriptions. Read the refund and cancellation policy.

How do I delete my account?

In your account settings. We close the account at once and permanently delete your data 30 days later.

I found a security problem.

Email support@chatfillpdf.com with "Security" in the subject. Tell us what you found and how to see it.

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